// REFUNDS
If we don't deliver, you don't pay.
- Failed READ → automatic refund. If your analysis errors out, the credit
goes straight back on your account. No email required.
- Fallback READ → automatic refund. If our primary analyst is down and the
backup engine writes your report, that READ is free — the credit comes back.
- Bad READ? Flag it on the report page ("IT'S OFF"). If we clearly got your
match wrong, email reports@grapplytics.com
and we'll re-run it or return the credit.
- Unused credit packs: refundable in full within 14 days of purchase —
email us from the address on the account.
- The free READ is free. There's nothing to refund.